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Price excludes delivery, which is applied at checkout. Orders will be processed in CAD

Customer Service

Our Carrier

All orders are sent via Canada Post and if we have to change our carrier for any reasons, we will inform you. Following the receipt of your order, deliveries are made within 7-10 business days. We are not responsible for delivery delays due to Canada Post.

Order delays

If we are unable to provide you with the expected delivery times, we will contact you within 48 hours following the receipt of your order. If what we offer as a new delivery date do not reach your expectations, you will always be able to cancel your order by contacting Gateway. We will refund the total amount of your order.

Additional charges may apply to delivery charges for remote areas, even in the case of a command that would benefit from the free shipping option.

Returns Policy

All the products are final sale. Although, if you return a product that do not meet the standards according to what you order we will exchange it with an identical product.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at info@gatewayomega.com with details of the product and the defect. You can send the item you consider defective to:

105 Schneider Road, Suite 101
Ottawa, ON Canada
K2K 1Y3

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Contact

If you have any questions, you can contact us immediately. You will receive an answer within 7 business days after we noticed your issue. Any reimbursement following a complaint is made without any charges for a buyer who has done a transaction via internet.